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The Account Recovery Email is the fastest way to reset your password for your PTS account.  The Account Recovery Email is an alternate, personal email that that you provide to enable self service for password recovery.  Once you provide this email you can simply visit Account Recovery and enter your personal email and have the ability to reset your PTS user account password.


Setting up a Account Recovery Email

You can check to see if you have an account recovery email by visiting the Account management section on Inside PTS.

Once you have logged into Inside PTS, Click on your name in the upper right hand corner of the screen

From the menu, select "Manage PTS Account"


From the provided list of options, select Account Recovery Email.

In the space provided for new recovery address, please enter an alternative, personal email address and click the "Update Recovery Email" button.


You have successfully registered your alternative personal email for use with recovering and resetting your PTS Account.


Removing the Account Recovery Email

If you wish is disconnect your personal email from this recovery process. Please sign into Inside PTS with you current username and password.

Once you have logged into Inside PTS, Click on your name in the upper right hand corner of the screen

From the menu, select "Manage PTS Account"


From the provided list of options, select Account Recovery Email.

In the space provided for new recovery address, please leave the field blank and click the "Update Recovery Email" button.

This will disconnect your personal email from the Account Recovery Process.