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Q: Where may I print in the library?

A: The library has workstations on the 2nd and 3rd floor as well as the lower level. There are printers that correspond to these workstations. If you have your own personal computer, PTS provides web printing at webprinting.ptsem.edu. We also provide email printing to printer@ptsem.edu. If working on a tablet or phone, there is an app to assist with printing as well.

 

Q: Do I have to sign into a workstation to print?

A: Yes, you have to sign in with an active PTS account.

 

Q: If I don’t have a PTS account, how do I sign in?

A: Guest accounts can be purchased from the 1st floor service desk.

 

Q: Do I get charged per page and color?

A: Yes. Prints are charged at 7 cents per page for black and white. Double sided prints are 12 cents. 75 cents for color. Double sided color is $1.25 per page. Same charges for copying. Scanning is free.

 

Q: Where is the color printer located?

A: The only color printers are located in the copy center on the first floor.

 

Q: How do I access web printing?

A: After signing into the website with a PTS account, you will be prompted for a printer selection. The two options are black and white and color. You are then allowed to select your file and amount of copies. After selecting a few page settings, your document will be sent to the printer. You may pick up the job at any printer in the library or labs. Further instructions can be found here its.ptsem.edu/connect/printing.

 

Q: Which printer do I pick up my prints from when using web printing or email printing?

A: You can pick up your prints from any printer in the library or PTS labs.

 

Q: When do student printing balances reset?

A: Student printing balances reset when the new academic school year starts in September.

 

Q: How do I replenish my printing balance?

A: Additional funds can be credited to your account at accounts.ptsem.edu under Printing and Copying. No credit card is necessary—the amount you choose will be charged to your student bursar account.

 

Q: How do I get a refund for bad prints due to bad toner or streaky paper?

A: Refund requests can be sent to helpdesk@ptsem.edu.

 

Q: Who do I contact if my prints are not found when I go to a printer?

A: There is a service desk on the 2nd floor of the library who can assist. There is also an IT Service desk located in the north wing of the library available 8:30am to 4:30pm Monday‐Friday. Their number is 609‐497‐7812.

 

Q: If I’m a new student and the printer says I don’t have a printing account, who do I contact?

A: If you feel you are missing a printing account, contact the helpdesk at helpdesk@ptsem.edu.

 

Q: If I’m a precept/TA/student group, how do I get my prints charged to the department or group?

A: At the beginning of each semester, billing codes are assigned to each student. You will receive an email with the subject line ‘Code for printing / photocopying’ which will contain a special billing code which you may use for your assigned work. You will be prompted for this code when attempting to print. At that me, enter either the departmental code or your personal code depending on the purpose of your use.

 

Q: How do I use a billing code in the copy center?

A: Once you have signed in, you will be prompted with a box to enter the billing code.

 

Q: If I did not receive a billing code this semester, who do I contact?

A: If you feel you should’ve received a billing code, reach out to Betty Angelucci at 609‐497‐7815.

 

Q: Why is the printer console showing that funds are being charged to my account when using a billing code?

A: If you entered the billing code at the workstation or at the printer, the funds will be correctly removed from the department account regardless of what the console says.

 

Q: How can I retrieve my billing code if lost?

A: If you have lost the email containing the billing code as well, there is a search function attached to each billing code prompt. It will find any billing codes associated with your account.

 

Q: If I print, how long will the document be available for me to retrieve?

A: Any print job will be available in the queue for 24 hours.

 

Q: Will I be charged if I do not retrieve my print job?

A: No, you will not be charged for any print job until you retrieve it from the printer.

 

Q: If I’m using web printing or email printing, how do I utilize the billing code?

A: Currently, we do not support billing codes from these printing methods.

 

Q: Is it possible to check my printing history at PTS?

A: Yes, you can check your printing history at accounts.ptsem.edu under Printing and Copying.

 

Q: Does PTS offer training on the printing methods?

A: Yes, training is provided by Wendy Sample. She can be reached at training@ptsem.edu