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| Error Code | Error Message | Cause | Resolution |
|---|---|---|---|
| IA | We are unable to activate you account. Please contact the Financial Aid Office and Refer to Code IA. | You already have an account within Net Partner Or The account is invalid because it does not exist in the system Or A Lock has been placed on your account within Net Partner | -First, attempt to reset your Net Partner FAO password Second, Contact the Financial Aid Team as it may be an issue associated with your account. |
| NQ | We are unable to activate your account. Please contact your Financial Aid Offce and refer to Code NQ. | You have not entered selected or enter the answers for the security questions | First, Select and Answer the security questions Second, Contact the Financial Aid Team as it may be an issue associated with your account. |
| ND | We are unable to activate your account. Please contact the Financial Aid office and refer to Code ND. | The answers for your security questions were left blank | First, Provide answers for the security questions Second, Contact the Financial Aid Team as it may be an issue associated with your account. |
Access to the Net Partner FAO is currently not available. Please contact your Financial Aid Office for more information | This error will be display during the password reset process. It indicates a lock that is placed on your Net Partner FAO Account. | Please contact the Financial Aid office for more information. |
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