This document will inform you how to manage/set up your Cisco office phone.
Phone Guides
Changing Your Password
To change your voicemail password, perform the following steps:
Step 1
If you are calling from your own phone, and you are asked for a PIN, enter it and press #. If you are calling from an external phone number or are calling from someone else's phone extension; If the system asks for your ID (usually your phone extension), enter it and press #. Then enter your PIN and press # again.
If the system asks for your PIN, press *. At the prompt, enter your ID (usually your phone extension) and press #. Then enter your PIN, and press # again.
Step 2
Press 4 to access the Setup Options menu.
Step 3
Press 3 to access your personal settings.
Step 4
Press 1 to change your password.
Step 5
Enter your new password. Press # when finished.
Step 6
Enter your new password again to confirm, and press #.
Changing Your Recorded Name
To change your recorded name, or the name that identifies you to callers, perform the following steps:
Step 1
If you are calling from your own phone, and you are asked for a PIN, enter it and press #. If you are calling from an external phone number or are calling from someone else's phone extension; If the system asks for your ID (usually your phone extension), enter it and press #. Then enter your PIN and press # again.
If the system asks for your PIN, press *. At the prompt, enter your ID (usually your phone extension) and press #. Then enter your PIN, and press # again.
Step 2
Press 4 to access the Setup Options menu.
Step 3
Press 3 to access your personal settings.
Step 4
Press 2 to change your recorded name.
Step 5
To record a new name, wait for the tone and say your first and last name. When finished, press #.
Step 6
Your newly recorded name plays. Press # to keep it, or 1 to rerecord.
Recording Your Current Greeting
Step 1
If you are calling from your own phone, and you are asked for a PIN, enter it and press #. If you are calling from an external phone number or are calling from someone else's phone extension; If the system asks for your ID (usually your phone extension), enter it and press #. Then enter your PIN and press # again.
If the system asks for your PIN, press *. At the prompt, enter your ID (usually your phone extension) and press #. Then enter your PIN, and press # again.
Step 2
After your current or default greeting plays, press 1 to record a new greeting.
Step 3
At the tone, speak your new greeting. When finished, press #.
Step 4
Your newly recorded greeting plays. To accept this greeting and continue, press #. If you’d need to record again, press 1.
Forwarding your office phone to an external number
Step 1
Press "Fwd All"
Step 2
Dial #1 and phone number (### ### ####)
Step 3
Test. Make a test call to your office extension.
Step 4
Reach out to the Help Desk if the test fails.
Access your voicemail from another phone
- Dial 301 405 5100, and press star (*).
- Enter your 4-digit extension(this is your Voicemail ID) and press pound (#).
- Enter your Voicemail PIN and press pound (#). You can also enter the ID and PIN of another voicemail box you own if needed.