While the local cable TV service provider does everything possible to deliver the best quality cable television picture, occasionally you may experience a reception problem.  In many cases, this may be a problem that you can fix yourself in just a few minutes.
 If you determine that your problem is a cable TV issue, contact ITS using the online  Media Request Form. This insures that Media staff will have all the necessary information to coordinate repairs with the cable TV service provider. You will be contacted if there are any questions or to confirm a site visit. Cable TV issues reported after hours, over the weekend, or during holidays will be addressed on the next business day.

Please note that neither IT Services nor the cable TV service provider can perform repair work on any customer-owned equipment (televisions, VCR’s, DVD’s, personal computers, routers, hubs, audio equipment, etc.).  Such repairs are the responsibility of the customer. The cable TV service provider also reserves the right to charge a fee for a service visit if it is determined that the problem is not related to the network or cable TV provider services.


1. No picture on all channels.

Are all televisions in your room/home having the same problem?

a)       YES - The problem may be related to equipment or wiring in the room or a system wide cable outage.   Check to see if a neighbor is having a similar problem with their reception.  If so, report the outage to Educational Media using the online Media Request Form.

b)       NO

2. Reception problems on higher channels – “Only receiving Channels 2-13.”

a)       YES - The problem may be related to equipment or wiring in the home or a system wide cable outage.   Check to see if a neighbor is having a similar problem with their reception.  If so, report the outage to Educational Media using the online Media Request Form.

b)      NO -

3. No picture on one channel.

Are all televisions in the room/home having the same problem?

a)       YES - The problem may be related to a system wide cable outage. Notify Educational Media using the online Media Request Form.

b)       NO -

4. Normal picture, but no color, wavy lines or buzzing sound.

Are all televisions in the room/home having the same problem?

a)       YES - The problem may be related to a system wide cable problem. Notify Educational Media using the online Media Request Form.

b)       NO –

5. Dark picture.

  Slowly adjust your TV's brightness and/or contrast control. This is a television related issue.

6. Rolling picture.

  Slowly adjust your TV's vertical hold.  This is a television related issue.

7. Picture leans to side.

  Try adjusting the "horizontal hold" on your TV.  This is a television related issue.

8. Stations appear on the wrong channel.

  If you have a digital receiver and/or VCR/DVD player(s), etc. connected to your television set, make sure your TV (and other units) are tuned to the proper channel  (Channel 3 or 4).

9. A vertical bar moves through the picture.

Are all televisions in the room/home having the same problem?

a)       YES - The problem may be related to a system wide cable outage. Notify Educational Media using the online Media Request Form.

b)       NO –

10. Dark horizontal bars move through the picture.

Are all televisions in the room/home having the same problem?

a)       YES - The problem may be related to a system wide cable outage. Notify Educational Media using the online Media Request Form.

b)       NO –

11. Snowy picture and/or hissing sound.

 Are all televisions in the room/home having the same problem?

a)       YES - The problem may be related to equipment or wiring in the home or a system wide cable outage.   Check to see if a neighbor is having a similar problem with their reception.  If so, contact Educational Media using the online Media Request Form.

b)       NO -

12. Can't tune in desired channel.

13. Digital receiver does not operate properly.

14. Remote doesn't work.